iHome IH70SRC Computer Stereo Speaker System with Dock for iPod (Silver) Review

The product is great. However, service was a problem. I had this shipped overnight; paying an extra $30 and when I received it everything was not in the box (new box and packaging). The cord that connects the speaker together was missing. I call Amazon customer service and talked to someone who talked very poor English and lack people skills, seem to be reading procedure from a book. He had no personality and was not very sympathetic. He said I had to call the manufacture. I knew this was a problem since I did not buy it direct from the manufacture. I called the manufacture and talked to a person who spoke a little better English, but had to get in a little agreement with her. She told me I had to go through Amazon because that where I purchase it. Finally she talked to a supervisor or someone and got it approve. I had to fax over the packing slip showing that I had purchased it from Amazon. It took about 5 days, including the weekend to resolve the issue. I not sure it is worth the small saving when the merchant is not responsible for solve issues of items purchase from them. If I did not have a fax machine, I would have to go locate one in order to fax the receipt and that would have taken my valuable time. The item is great, but I'm still not comfortable with their customer service.

Buy it here now!